FitFo FAQ

Frequently asked questions

What is FitFo?

FitFo is a coaching platform and workout app. Creators and coaches run branded coaching businesses on FitFo with tiered offers, messaging, and program delivery. Athletes use the FitFo iPhone and Android app to follow plans, log sets and reps with automatic rest timers, and import workouts from TikTok or Instagram. The homepage is fitfo.app; example coaching offers live at fitfo.app/coaching/{handle}.

Is FitFo for athletes or for coaches?

Both. Athletes download the FitFo app from the App Store or Google Play to train, log workouts, and join a coach's Community or VIP tier. Coaches and creators use FitFo to publish a coaching page, sell memberships, deliver programs, run check-ins, and message clients. Coaches apply at fitfo.app/coaching.

What is the difference between Community and VIP coaching?

On public coaching pages such as fitfo.app/coaching/jacob-and-nuno, Community is about $30/month: a coach-built program you run in the app, daily check-ins, macro targets, set-by-set tracking, and access to the members room. VIP Community is about $100/month (or $250 every three months on some offers): everything in Community plus programming and nutrition written and revised by the coaches, weekly calls, and more direct coach access. Exact perks vary by coach; read the offer on their page before you buy.

Do I pay through the App Store or through Stripe on the web?

FitFo Pro, the optional in-app subscription for video import and extended history, is billed through the App Store on iPhone or Google Play on Android at $9.99/month or $49.99/year. Creator coaching memberships (Community, VIP, and similar tiers) are typically purchased on a coach's FitFo web checkout, which uses Stripe. You manage App Store or Play subscriptions in your device subscription settings; coaching billing questions go to support@fitfo.app or your coach's page.

Is the workout logger free?

Yes. Logging sets, reps, and weight, rest timers, scheduling, and basic history are free in the FitFo app with no ads in the logger. FitFo Pro is optional at $9.99/month or $49.99/year and adds video import, in-workout coach chat, and unlimited history. Download: https://apps.apple.com/us/app/id6762418380 (iOS) or https://play.google.com/store/apps/details?id=com.fitfo.mobile (Android).

I am not receiving my SMS sign-in code. What should I try?

FitFo sign-in can use SMS one-time codes. Codes are usually delivered within about a minute. Confirm your phone number includes the correct country code (for example +1 for the US), check whether your carrier filters short-code messages, and wait at least 60 seconds before requesting another code. SMS delivery depends on carriers and regions, and we cannot guarantee every attempt succeeds. If you are still stuck, email support@fitfo.app with the number you tried and we will help from there.

How do I cancel FitFo Pro?

Open subscription settings on your iPhone (Settings, your name, Subscriptions) or Android (Google Play, Payments and subscriptions) and cancel FitFo Pro there. Refund questions are covered at fitfo.app/refund-policy or by emailing support@fitfo.app.

How do I cancel a coaching membership?

Use the coaching cancel form at https://www.fitfo.app/coaching/cancel. Submit the form with the email or phone on your account and we will process the cancellation and confirm by email. You typically keep access until the end of your current billing period.

How is FitFo different from TrueCoach, Trainerize, or Future?

TrueCoach and Trainerize are coach software: tools trainers use to deliver programs to clients they already have. Future is a consumer coaching service that matches you with a trainer. FitFo is a creator coaching platform plus athlete app: coaches get a branded storefront and tiered offers, and athletes train and log in one mobile app. See fitfo.app/vs/truecoach, fitfo.app/vs/trainerize, and fitfo.app/vs/future for first-party comparisons.

Where can I get more help?

The help center at https://www.fitfo.app/support covers imports, logging, billing, and account deletion. Service status is at https://www.fitfo.app/status. Email support@fitfo.app for anything not answered there.